How do I cancel my policy and get a refund?

Leo

If you need to cancel an active policy, please contact our team at support@skywatch.ai.

On-Demand Policies
- In the event that you have mistakenly purchased an on-demand hourly policy, you can send a cancellation request to support@skywatch.ai which must be received within 5 minutes of purchase. A cancelation request for an active policy received after 5 minutes cannot be approved.
- Pre-booked hourly policies can be canceled directly from the app up to five minutes before flying time. A full refund will be given for cancellations of pre-booked policies through the app.
Monthly Policies
- In the event that you have mistakenly renewed a monthly policy, you can send a cancelation request to support@skywatch.ai within 48 hours for further review.
Annual Policies
- In the event that you have mistakenly renewed/purchased an annual policy, you can send a cancellation request to support@skywatch.ai up to 48 hours after purchase.