Canceling a pre-booked/scheduled insurance can be done in two ways.
If you have a pre-booked flight scheduled, when entering the home screen you will see this status bar:
Press the gear button on the top right corner of the orange status bar, and you will see all your insurance details, view the COI, change additional insured, contact support, and cancel the policy.
You can also cancel by doing the following steps:
- Enter Main Menu -> Flights and Policies
- Locate your pre-booked policy under Scheduled Insurances
- Hit the 3-dots button on the right side
- Choose Cancel Scheduled Insurance