Once a SkyWatch.AI policy has been activated, it cannot be immediately canceled through the app or web portal.
- On-Demand Policies
- In the event that you have mistakenly purchased an on-demand hourly policy, you can send a cancellation request to support@skywatch.ai up to 5 minutes after purchase. A cancellation request received after one hour cannot be approved.
- Pre-booked hourly policies can be canceled up to one hour before flying time. A full refund will be given for cancellations of pre-booked policies through the app.
- Monthly Policies
- In the event that you have mistakenly purchased/renewed a monthly policy, you can send a cancelation request to support@skywatch.ai, and will be refunded on a pro-rated basis.
- Annual Policies
- In the event that you have mistakenly purchased an annual policy, you can send a cancellation request to support@skywatch.ai. In the event that you have mistakenly purchased an annual policy, you can send a cancelation request to support@skywatch.ai, you’ll be refunded on a pro-rated basis.
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