You can cancel a pre-booked hourly policy up to one hour before your scheduled time. Please note: you must have access to the mobile app in order to cancel a pre-booked policy.
When a pre-booked flight is scheduled, you will see an orange status bar at the top of your screen.
Press the gear button in the top right corner of the orange status bar. You will be able to see all your insurance details, view your COI, change additional insured, contact support, and cancel the policy.
Your policy will be cancelled immediately and a full refund will be processed.
You can also cancel your policy by following these steps:
- Enter Main Menu -> My Policies & Flights
- Locate your pre-booked policy under Scheduled Insurances
- Press the button with the 3-dots in the right upper corner
- Choose Cancel Scheduled Insurance